Help Desk Analyst Jobs in Ashburn, VA (93)
Voice Analyst
Help Desk/Call Center Analyst
Tier 2 Help Desk Analyst
Functional Business Analyst - Help Desk
Help Desk Analyst, Tier 2-3
Help Desk Analyst, Tier 2-3
Desktop Support Analyst
IT Support Analyst, MSP Experience Required
IT Support Analyst, MSP Experience Required
Call Center Analyst - HR Desk
Tier II Help Desk
HRIS Analyst (3754)
Voice Analyst
Business Process Analyst
Knowledge Management SME
Systems Analyst
Help Desk Shift Lead
Entry Level Helpdesk Specialist
Sr. Information Review & Release Analyst
Senior Help Desk Program Manager
Director of Quality Delivery
Geospatial Imagery Analysis SME- Quality Assurance Analyst II
Part-Time Help Desk Technician
Intelligence Data Analyst
Data Support Analyst
Call Center Analyst 3
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Help Desk Analyst (REMOTE)
ACE Account Service Desk Specialist (Tier II – ASD)
ACE Account Service Desk Specialist (Tier II - ASD)
SME Service Desk Analyst (Tier 1) Lead - WDP
Service Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299
Job Description
Working as a Help Desk Analyst in Ashburn, VA
There are 93 Help Desk Analyst opportunities available in Ashburn, VA all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Ashburn, VA
Help Desk Analysts in Ashburn, VA Resume Data
Average Experience for Help Desk Analysts in Ashburn, VA
- More than 10 years: 59%
- 6-10 years: 29%
- 3-5 years: 10%
- 1-2 years: 1%
- Less than 1 year: 0%
Educational Background for Help Desk Analysts in Ashburn, VA
- Bachelors: 55%
- Masters: 22%
- Associates: 12%
- Diploma: 9%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Ashburn, VA
- Technical support: 21%
- Attention to detail: 12%
- Basic computer skills: 12%
- Customer focus & orientation: 12%
- Technical support: Customer situations: 10%
- Analyzing data: 9%
- Project timeline management: 6%
- Customer service: 6%
- Spreadsheets with Microsoft Excel: 6%
- Work style: Reliability: 5%
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