Help Desk Analyst Jobs in Reston, VA (137)
Voice Analyst
Help Desk/Call Center Analyst
Help Desk Analyst
Tier 2 Help Desk Analyst
Functional Business Analyst - Help Desk
Help Desk Analyst - Tier I
Help Desk Analyst, Tier 2-3
Help Desk Analyst, Tier 2-3
DOS- Help Desk Analyst HDA2 A4 SC3
Call Center Analyst - HR Desk
IT Support Analyst, MSP Experience Required
IT Support Analyst, MSP Experience Required
Application Support / Tier 3 Help Desk
Tier II Help Desk
Windows Systems Administrator
Desktop Support Analyst
Knowledge Management SME
Business Process Analyst
Help Desk Shift Lead
HRIS Analyst (3754)
IT Analyst Standard III
Systems Analyst
Information Technology Analyst
Service Desk Shift Supervisor
Senior QA/ Trainer
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Intelligence Operations Integrator
Help Desk Analyst (REMOTE)
Service Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299
Enterprise Service Desk Analyst II
Service Desk Systems Analyst
Service Desk Analyst
Job Description
Working as a Help Desk Analyst in Reston, VA
There are 137 Help Desk Analyst opportunities available in Reston, VA all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Reston, VA
Help Desk Analysts in Reston, VA Resume Data
Average Experience for Help Desk Analysts in Reston, VA
- More than 10 years: 56%
- 6-10 years: 31%
- 3-5 years: 10%
- 1-2 years: 2%
- Less than 1 year: 1%
Educational Background for Help Desk Analysts in Reston, VA
- Bachelors: 53%
- Masters: 20%
- Associates: 13%
- Diploma: 12%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Reston, VA
- Technical support: 20%
- Customer focus & orientation: 14%
- Basic computer skills: 12%
- Attention to detail: 12%
- Technical support: Customer situations: 11%
- Analyzing data: 7%
- Work style: Reliability: 7%
- Customer service: 7%
- Spreadsheets with Microsoft Excel: 6%
- Verbal communication: 6%
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