Help Desk Technician Jobs in Annapolis, MD (2,600)
Outreach SME 4
Senior Operations Support SME
Registered Veterinary Technician
Registered Veterinary Technician
Hardware Technician - Level 1 (IT Field Support Specialist)
Desktop Support Technician
Veterinary Assistant
Service Technician, HVAC Repair
Help Desk Team Leader
Senior Operations Support SME
Patient Services Specialist Front Desk & Care Support
Overnight Veterinary ER Client Service Representative $1,000 Sign-On Bonus
Maintenance Supervisor
Dental Assistant
Customer Service Specialist
Remote IT Support Technician
Remote On Call IT Support Technician
Senior Help Desk Analyst
Help Desk Analyst (Annapolis Junction, MD)
Help Desk Analyst (junior-mid level)
Digital Transformation Outreach SME
Information Technology Support Specialist - TS/SCI w/Poly
Tier II Help Desk / Systems Administrator
Computer Systems Analyst-Colombia, MD
Computer Systems Analyst - Columbia, MD
Computer Systems Analyst - Columbia, MD
Lab Manager - I
Unified Communications Specialist - TS/SCI w/Poly
Tier II Help Desk / Systems Administrator
Service Desk Manager (On-Site)
Outreach Subject Matter Expert (SME)
SCCM/MCM Systems Engineer - TS/SCI w/Poly
College Aide- Help Desk Technician
Job Description
Working as a Help Desk Technician in Annapolis, MD
There are 2,600 Help Desk Technician opportunities available in Annapolis, MD all with unique requirements.
The help desk technician is a customer-focused IT professional responsible for providing support for a company’s computer systems. Acting as the link between hardware and software problem identification and associated solutions, this person responds to requests for assistance from users via telephone, email, chat, or other means. Help desk technician job duties may include responding to tickets, monitoring current issues and escalating critical incidents; maintaining logs of problems and resolutions; copying data or system backups; keeping track of warranty service agreements or contracts; and performing other tasks like installing operating systems and hardware.
Help Desk Technician jobs near Annapolis, MD
Help Desk Technicians in Annapolis, MD Resume Data
Average Experience for Help Desk Technicians in Annapolis, MD
- More than 10 years: 49%
- 6-10 years: 34%
- 3-5 years: 14%
- 1-2 years: 2%
- Less than 1 year: 1%
Educational Background for Help Desk Technicians in Annapolis, MD
- Bachelors: 40%
- Diploma: 31%
- Associates: 20%
- Masters: 9%
- Doctorate: 0%
Top Skill for Help Desk Technicians in Annapolis, MD
- Technical support: 20%
- Customer focus & orientation: 14%
- Technical support: Customer situations: 12%
- Work style: Reliability: 12%
- Basic computer skills: 11%
- Attention to detail: 10%
- Customer service: 7%
- Mechanical knowledge: 5%
- Work style: Conscientiousness: 4%
- Call center customer service: 4%
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