Help Desk Analyst Job in Ann Arbor, MI (1)
Remote IPEDS Help Desk Analyst
Help desk support/Quality Analyst
Help Desk Analyst (REMOTE)
Registered Nurse (RN)
Job Description
Working as a Help Desk Analyst in Ann Arbor, MI
There is 1 Help Desk Analyst opportunity available in Ann Arbor, MI all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Ann Arbor, MI
Help Desk Analysts in Ann Arbor, MI Resume Data
Average Experience for Help Desk Analysts in Ann Arbor, MI
- More than 10 years: 65%
- 6-10 years: 25%
- 3-5 years: 9%
- 1-2 years: 1%
- Less than 1 year: 0%
Educational Background for Help Desk Analysts in Ann Arbor, MI
- Bachelors: 50%
- Masters: 19%
- Associates: 17%
- Diploma: 13%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Ann Arbor, MI
- Technical support: 20%
- Basic computer skills: 14%
- Attention to detail: 14%
- Customer focus & orientation: 11%
- Technical support: Customer situations: 10%
- Work style: Reliability: 8%
- Customer service: 7%
- Verbal communication: 6%
- Data entry: Accuracy: 5%
- Project timeline management: 5%
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