Help Desk Analyst Jobs in Mineola, TX
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Job Description
Working as a Help Desk Analyst in Mineola, TX
There are 0 Help Desk Analyst opportunities available in Mineola, TX all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Mineola, TX
Help Desk Analysts in Mineola, TX Resume Data
Average Experience for Help Desk Analysts in Mineola, TX
- More than 10 years: 71%
- 6-10 years: 24%
- 3-5 years: 5%
Educational Background for Help Desk Analysts in Mineola, TX
- Bachelors: 40%
- Diploma: 30%
- Associates: 15%
- Masters: 10%
- Doctorate: 5%
Top Skill for Help Desk Analysts in Mineola, TX
- Attention to detail: 14%
- Work style: Reliability: 14%
- Customer focus & orientation: 11%
- Basic maintenance and repair: 11%
- Supervisory skills: Motivating & assessing employees: 11%
- Verbal communication: 11%
- Bookkeeping: 7%
- Basic computer skills: 7%
- Customer service: 7%
- Spreadsheets with Microsoft Excel: 7%
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