Help Desk Analyst Jobs in Folsom, CA (18)
Service Desk Shift Supervisor
Database Administrator II
Data Feed Specialist (data warehouse, SAS, claims) | CA hybrid
Senior Business Systems Analyst
Senior QA Analyst, AI & Machine Learning Systems
Remote IPEDS Help Desk Analyst
IS Support Analyst I
EHR Systems Analyst I (Willow Inpatient)
EHR Systems Analyst I (ASAP)
IS Support Analyst I
Staff Services Analyst - II
EpicCertified EHR Systems Analyst I (Prelude - Registration)
Information Technology Specialist
Epic Certified EHR Systems Analyst II (Radiant)
Criminal Intelligence Analyst
Information Technology Specialist
Data Solutions and Reporting Analyst
Automation Support
Help desk support/Quality Analyst
Personnel Transactions Team Leader
Help Desk Analyst (REMOTE)
Job Description
Working as a Help Desk Analyst in Folsom, CA
There are 18 Help Desk Analyst opportunities available in Folsom, CA all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Folsom, CA
Help Desk Analysts in Folsom, CA Resume Data
Average Experience for Help Desk Analysts in Folsom, CA
- More than 10 years: 66%
- 6-10 years: 25%
- 3-5 years: 8%
- Less than 1 year: 0%
- 1-2 years: 0%
Educational Background for Help Desk Analysts in Folsom, CA
- Bachelors: 39%
- Associates: 28%
- Diploma: 24%
- Masters: 9%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Folsom, CA
- Technical support: 20%
- Technical support: Customer situations: 13%
- Customer focus & orientation: 12%
- Attention to detail: 11%
- Basic computer skills: 11%
- Customer service: 8%
- Work style: Reliability: 7%
- Verbal communication: 7%
- Call center customer service: 6%
- Spreadsheets with Microsoft Excel: 6%
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