Technical Support Jobs in Augusta, ME (2,202)

Physician's Surrogacy

Physician's Surrogacy

Applebee's - Waterville

Applebee's - Waterville

Arsenault

Extraordinary Conceptions

Extraordinary Conceptions

State of Maine

Rocket Software

Ryder

ASM Research, An Accenture Federal Services

ASM Research, An Accenture Federal Services

Lowe's

Oracle

ASM Research, An Accenture Federal Services

Oracle

Staffing Solutions Organization

Staffing Solutions Organization

Hannaford Supermarkets

Dead River

DICK'S SPORTING GOODS

Kennebec Savings Bank

Home Depot

U-Haul

Phenom People

Maine Public Employees Retirement System

Sherwin Williams

CAI

Teleperformance USA

Circle K

Circle K Stores

ACI Infotech

IBM

* At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You’ll Do** As a Junior Product Support Planner, you will assist with automating report analysis and creation, creating support process documentation, building form templates and automation. You perform data analysis and Software and Hardware lifecycle management. The candidate will build experience in end-to-end support, including automated / self-service software release processes, provisioning, delivery, and distribution. You are required to have both strong technical and interpersonal skills. + Build forms and workflows in SharePoint for multiple level approval processes. + Automate pareto charts from data analysis + Create standard templates and checklists in AHA, confluence and SharePoint. + Build Reports from JIRA projects with cross reference to customer cases + Process and manage SW availability + Ability to maintain and prioritize based on business value and ongoing list of requirements + Process service extensions and identify and track risks + Create support process, product knowledge and technical specs and design documentation + Shadow Senior Product Support Managers to learn the release cycle with the goal to self-drive supportability requirements for Teradata various products and programs within a year of onboarding **Who you will work with** The Product Support Planning team