Technical Support Jobs in Albany, NY (9,164)

Naval Nuclear Laboratory

Nexus Staff

Eclaro

Applied Materials

Arsenault

Extraordinary Conceptions

Extraordinary Conceptions

Kitware

EBSCO Information Services

UL Solutions

Nayax

UL

Rocket Software

Syntricate Technologies

FUJIFILM

WyreStorm

Albany Housing Authority

Cayuse Holdings

Core BTS

Contact Government Services

cb20

cb20 Managed IT & AV Services

Mechanical Dynamics and Analytics

MD&A

NESCO

vTech Solution

Sky Systems

The Research Foundation for SUNY

Logical Net

SUNY Research Foundation

IBM

ACI Infotech

STAFF TODAY

* At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You’ll Do** As a Junior Product Support Planner, you will assist with automating report analysis and creation, creating support process documentation, building form templates and automation. You perform data analysis and Software and Hardware lifecycle management. The candidate will build experience in end-to-end support, including automated / self-service software release processes, provisioning, delivery, and distribution. You are required to have both strong technical and interpersonal skills. + Build forms and workflows in SharePoint for multiple level approval processes. + Automate pareto charts from data analysis + Create standard templates and checklists in AHA, confluence and SharePoint. + Build Reports from JIRA projects with cross reference to customer cases + Process and manage SW availability + Ability to maintain and prioritize based on business value and ongoing list of requirements + Process service extensions and identify and track risks + Create support process, product knowledge and technical specs and design documentation + Shadow Senior Product Support Managers to learn the release cycle with the goal to self-drive supportability requirements for Teradata various products and programs within a year of onboarding **Who you will work with** The Product Support Planning team