Help Desk Analyst Jobs in Schenectady, NY (11)
Help Desk Analyst- Top Secret Clearance Required
Systems Administrator (Microsoft 365 & Azure)
Metrics Data Analyst-Washington DC
Associate, Endpoint Administrator
Remote IPEDS Help Desk Analyst
IT Professionals/Consultants for a NYS Entity
Associate Analyst - Quantitative Solutions
Help Desk Support Analyst Remote
Epic Radiant Analyst
IT Support & Operations Analyst
IT Support & Operations Analyst
Technical Business Analyst
Help Desk Analyst (REMOTE)
Operations Center Analyst
Job Description
Working as a Help Desk Analyst in Schenectady, NY
There are 11 Help Desk Analyst opportunities available in Schenectady, NY all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Schenectady, NY
Help Desk Analysts in Schenectady, NY Resume Data
Average Experience for Help Desk Analysts in Schenectady, NY
- More than 10 years: 64%
- 6-10 years: 24%
- 3-5 years: 13%
Educational Background for Help Desk Analysts in Schenectady, NY
- Bachelors: 51%
- Associates: 22%
- Diploma: 14%
- Masters: 13%
Top Skill for Help Desk Analysts in Schenectady, NY
- Technical support: 17%
- Basic computer skills: 13%
- Customer focus & orientation: 13%
- Technical support: Customer situations: 12%
- Attention to detail: 9%
- Analyzing data: 8%
- Spreadsheets with Microsoft Excel: 7%
- Management & leadership skills: Impact & influence: 7%
- Work style: Reliability: 7%
- Customer service: 6%
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