Help Desk Analyst Jobs in Northampton, MA (5)
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Medical Assistant -Cancer Center
Metrics Data Analyst-Washington DC
Help Desk Analyst (REMOTE)
Systems Core and Operational Specialist (MMFCU)
DIGITAL LEARNING ANALYST (NON-BARGANING POSITION)
Registered Nurse (RN)
Job Description
Working as a Help Desk Analyst in Northampton, MA
There are 5 Help Desk Analyst opportunities available in Northampton, MA all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Northampton, MA
Help Desk Analysts in Northampton, MA Resume Data
Average Experience for Help Desk Analysts in Northampton, MA
- More than 10 years: 63%
- 6-10 years: 28%
- 3-5 years: 8%
- 1-2 years: 1%
Educational Background for Help Desk Analysts in Northampton, MA
- Bachelors: 48%
- Associates: 21%
- Diploma: 16%
- Masters: 14%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Northampton, MA
- Technical support: 23%
- Attention to detail: 17%
- Technical support: Customer situations: 13%
- Customer focus & orientation: 11%
- Basic computer skills: 10%
- Customer service: 8%
- Administrative assistant/receptionist: 5%
- Spreadsheets with Microsoft Excel: 5%
- Working with MS Word documents: 5%
- Management & leadership skills: Planning & execution: 4%
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