Help Desk Analyst Jobs in Madison, WI (9)
Help Desk Analyst
Service Desk Shift Supervisor
Exciting Opportunities in Accounting, HR & Admin
Systems Analyst III
Senior Benefits Administrator
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Client Services Manager
Help Desk Analyst (REMOTE)
Exciting Opportunities in Accounting, HR & Admin
Tech Sales Career Shift
Application Systems Analyst/Programmer
Help Desk Analyst Salary in Madison
Help Desk Analysts working in Madison, WI make an average annual salary of $50K and a maximum annual salary of around $73K.
Job Description
Working as a Help Desk Analyst in Madison, WI
There are 9 Help Desk Analyst opportunities available in Madison, WI all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Madison, WI
Help Desk Analysts in Madison, WI Resume Data
Average Experience for Help Desk Analysts in Madison, WI
- More than 10 years: 60%
- 6-10 years: 28%
- 3-5 years: 11%
- 1-2 years: 1%
Educational Background for Help Desk Analysts in Madison, WI
- Bachelors: 45%
- Associates: 33%
- Diploma: 12%
- Masters: 9%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Madison, WI
- Technical support: 22%
- Basic computer skills: 15%
- Customer focus & orientation: 13%
- Technical support: Customer situations: 10%
- Customer service: 8%
- Spreadsheets with Microsoft Excel: 8%
- Attention to detail: 7%
- Administrative assistant/receptionist: 6%
- Work style: Reliability: 6%
- Call center customer service: 5%
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