Help Desk Analyst Jobs in Jackson, MS (2)
Help Desk Analyst
Service Desk Shift Supervisor
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Help Desk Analyst (REMOTE)
Help Desk Analyst Salary in Jackson
Help Desk Analysts working in Jackson, MS make an average annual salary of $47K and a maximum annual salary of around $69K.
Job Description
Working as a Help Desk Analyst in Jackson, MS
There are 2 Help Desk Analyst opportunities available in Jackson, MS all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Jackson, MS
Help Desk Analysts in Jackson, MS Resume Data
Average Experience for Help Desk Analysts in Jackson, MS
- More than 10 years: 69%
- 6-10 years: 26%
- 3-5 years: 4%
- 1-2 years: 1%
Educational Background for Help Desk Analysts in Jackson, MS
- Bachelors: 45%
- Associates: 19%
- Diploma: 18%
- Masters: 14%
- Doctorate: 4%
Top Skill for Help Desk Analysts in Jackson, MS
- Technical support: 19%
- Work style: Reliability: 14%
- Customer service: 12%
- Customer focus & orientation: 11%
- Attention to detail: 11%
- Technical support: Customer situations: 8%
- Administrative assistant/receptionist: 7%
- Basic computer skills: 7%
- Call center customer service: 5%
- Work motivation: 5%
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