Help Desk Analyst Jobs in Black Mountain, NC
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Job Description
Working as a Help Desk Analyst in Black Mountain, NC
There are 0 Help Desk Analyst opportunities available in Black Mountain, NC all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Black Mountain, NC
Help Desk Analysts in Black Mountain, NC Resume Data
Average Experience for Help Desk Analysts in Black Mountain, NC
- More than 10 years: 64%
- 6-10 years: 30%
- 3-5 years: 5%
- Less than 1 year: 1%
Educational Background for Help Desk Analysts in Black Mountain, NC
- Bachelors: 47%
- Associates: 20%
- Diploma: 20%
- Masters: 11%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Black Mountain, NC
- Technical support: 21%
- Technical support: Customer situations: 17%
- Basic computer skills: 16%
- Customer focus & orientation: 13%
- Analyzing data: 8%
- Project timeline management: 6%
- Customer service: 5%
- Attention to detail: 5%
- Written communication: 5%
- Spreadsheets with Microsoft Excel: 4%
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