Help Desk Analyst Jobs in Augusta, ME (3)
Help Desk Analyst - Trenton, NJ(Remote)
Help Desk System Analyst/Technical support - Atlanta, GA
Help desk Analyst
Service Desk Shift Supervisor
Help Desk Analyst (REMOTE)
Program Finance Analyst
Job Description
Working as a Help Desk Analyst in Augusta, ME
There are 3 Help Desk Analyst opportunities available in Augusta, ME all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Augusta, ME
Help Desk Analysts in Augusta, ME Resume Data
Average Experience for Help Desk Analysts in Augusta, ME
- More than 10 years: 63%
- 6-10 years: 37%
Educational Background for Help Desk Analysts in Augusta, ME
- Bachelors: 50%
- Associates: 23%
- Diploma: 17%
- Masters: 10%
Top Skill for Help Desk Analysts in Augusta, ME
- Technical support: 19%
- Basic computer skills: 15%
- Technical support: Customer situations: 12%
- Customer focus & orientation: 12%
- Attention to detail: 12%
- Logic & critical thinking: 8%
- Customer service: 8%
- Work style: Conscientiousness: 8%
- Principles of accounting: 4%
- Business analyst: 4%
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